Practice Charter

To provide a caring and efficient service; to treat all patients equally and with respect

Our Responsibilities

  • To always strive to offer the best medical and nursing care.
  • That practice staff will always endeavour to greet you with courtesy, whether in the surgery, in your home, or on the telephone
  • That your right to confidentiality will always be respected
  • That you will be seen the same day if your problem is urgent
  • That you will be seen by your preferred doctor or nurse, whenever possible
  • That you will be informed should there be a significant delay for your appointment
  • That you will be referred to a consultant or other services whenever necessary
  • That you will be informed of your test/investigation results when they become available
  • That your repeat prescription will be ready within 48 hours of request
  • That your suggestions and comments about our service will be considered sympathetically
  • That your complaints will be dealt with quickly

Your Responsibilities

  • To treat staff and other patients politely and with respect
  • To inform us of any changes in your personal details so that our records remain accurate
  • That urgent appointments are requested for urgent problems only
  • That home visits are requested only if you are unable to attend the surgery
  • To cancel your appointment as soon as possible if you are unable to attend, so that we can offer the appointment to someone else
  • To arrive on time
  • To be patient when surgeries are running unavoidably late
  • To make a separate appointment if more than one member of your family needs to be seen; should you have several problems to discuss, you may be asked to make another appointment to discuss them