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Noticeboard

The surgery will be closed as follows over Christmas/New Year:
-  Tuesday 25th December       (Christmas Day)
-  Wednesday 26th December   (Boxing Day)
-  Tuesday 1st January             (New Year's Day)

We will be open as normal between these dates from 8.00am to 6.30pm.

myGP App
Download our new appointment bookings app to your smartphone for free. myGP was developed to make access to healthcare easier and faster for patients. Once downloaded, simply log-in with your date of birth and mobile number and add the people you care for, allowing you to book and cancel appointments for them. It’s really that easy! For more information, please visit: ilovemygp.com.

GP and Nurse appointments are available at evenings, weekends, and Bank Holidays
These are available via Cumbria Health on Call.  To book an appointment, speak to your GP practice or call 03000 247 247.

Closed for Staff Training
From 1.00pm on Wednesday 13th February 2019 and we will re-open at 8.00am on Thursday 14th February 2019.

Next Patient Participation Group (PPG) Meeting
Next Meeting Friday 11th January 2019 - For more information click HERE.

NEVER MISS ANOTHER APPOINTMENT WITH OUR FREE TEXT MESSAGE REMINDER SERVICE
Please update your mobile telephone number at reception today so we can text your reminders of your upcoming appointments and notify you of any check-ups you are due. For more information click HERE.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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